Service Specialist

hace 3 días


San Antonio, Chile Cynet Systems Inc A tiempo completo

Job Description Responsibilities Builds effective working relationships across functions and locations. Maintains a strong focus on delivering high quality work; holds self to high quality standards. Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently. Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness. Follows procedures and processes in an FDA regulated environment. May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids. Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious. Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs. Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up. Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities. Develops and updates process documentation. May assist to train peers. Qualifications Computer Science, Technology or Healthcare related or equivalent work experience 2-3 years proven applied experience. Goal and action oriented. Strong analytical skills to troubleshoot problems using logical/analytical methods. Application/software packaging and deployment; desktop and system support services. Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar. Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting. Minimum Education: HS Diploma. #J-18808-Ljbffr


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