Country Manager, Chile

The Country Manager is accountable for the comprehensive management of all facets of local business. In alignment with regional and global strategic definitions. They will be tasked with the formulation and execution of local business strategy, commercial planning, product and solutions development, and marketing strategy development. They will manage the team in a matrixed manner, maintain relationships with government entities, provide people leadership, and ensure the business complies with both local and global laws and regulations, as well as company policies, all within a controlled environment.

Key responsibilities:

Strategic Leadership 

• Demonstrate strategic leadership by effectively envisioning, developing, and implementing the company's strategic direction in Chile.
  • Responsible for identifying and mapping new business opportunities, ensuring the company's growth and expansion in the local market.
    • Be able to make high-level decisions that align with the company's overall strategy, while also considering the unique elements of the local market.
      • Possess the ability to inspire and drive the team towards achieving the company's strategic objectives.
        • Be adept at strategic planning and execution, including the ability to negotiate and manage complex issues.
          • Be able to analyze trends and understand factors affecting current and potential business results of the company, by monitoring the development of the payments, technology/big data, banking, and financial services industry.
            • Lead Visa's strategy in collaboration with governments, central banks, and various regulatory institutions in Chile. Engage with these entities to enhance Visa's influence in the electronic payments industry.
              • Increase awareness and preference for Visa among key financial and non-financial stakeholders in Chile’s ecosystem to ensure an equitable competitive environment.
                • Serve as a spokesperson for Visa Inc., covering a range of areas of interest, from sales business to regulation, and from corporate affairs to corporate and social responsibility. Actively participate in and speak at conferences and business meetings and undertake media/public relations activities in the area to shape perceptions of the brand and the company.
                  • Cultivate strong relationships with decision-makers and C-level executives of both new and existing clients, as well as industry participants and influencers, including central banks, national banking associations, and partner companies. Stay informed about their perspectives on the development of the payments technology, banking, and financial services industry.
                    • Develop comprehensive client plans or oversee their creation. Provide advice on consumer-specific strategic ideas and innovative solutions to drive revenue growth.
                      • Share Visa's insights on industry developments and dynamics, and advise on how Visa's solutions can positively impact their results.

                        
                        People Leadership

                        • Foster an environment of continuous learning and professional growth and encourage open communication.
                          • Set clear expectations and hold team members accountable for delivering high-quality results.
                            • Recognize and reward exceptional performance to motivate and retain top talent.
                              • Promote a culture of innovation and encourage team members to bring forward new ideas.
                                • Attract, develop, and retain exceptional talent through competitive benefits and professional growth opportunities.
                                  • Establish robust succession plans for key roles.
                                    • Boost employee engagement by promoting a diverse, inclusive, and communicative culture in line with Visa's Corporate Principles.

                                      Operational Leadership

                                      • Deliver on market sales targets and drive business goals to not only achieve but exceed objectives.
                                        • Take the lead in managing and optimizing the use of all resources across the market, including sales, product, marketing, and operational resources. Ensure optimal cooperation, liaison, and communication across the different functions/ areas at the office.
                                          • Oversee the efficient operational management of the local office and ensuring all activities are conducted within the appropriate risk and control frameworks.
                                            • Maintain a keen focus on a well-developed operational controls environment and a strict adherence to Visa compliance practices at all times.

                                              This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
                                              Qualifications
                                              
                                              Basic Qualifications
                                              
                                              • 12 or more years of work experience with a bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD.
                                              
                                              Preferred Qualifications
                                              
                                              • 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD).
                                              
                                              • 15 years of progressively responsible business experience with 5+ years’ experience managing strategic relationships with financial services and technology solution companies.
                                              
                                              • Extensive worldwide knowledge of the payments ecosystem, with focus on digital solutions, marketing and customer experience.
                                              
                                              • Significant experience managing complex commercial agreements with exceptional deal management and structuring world-class negotiation and leadership skills in B2B.
                                              
                                              • Demonstrated ability to lead with large, cross-functional (e.g. product, sales, strategy, marketing) and cross-regional teams.
                                              
                                              • Ability to work independently within a complex and often ambiguous environment, to drive rigorous recommendations to stakeholders and to juggle multiple initiatives at once.
                                              
                                              • Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business challenges.
                                              
                                              • Exceptional written and oral communication skills, highly developed interpersonal skills and ability to influence and communicate effectively, internally and externally.
                                              
                                              • MBA or equivalent preferred.
                                              
                                              • Fluent in English and Spanish. Portuguese is a plus.
                                              
                                              Additional Information
                                              
                                              

                                              Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.