Program Operations Manager

hace 2 semanas


Santiago, Metropolitana, Chile Mindbody A tiempo completo

We're revolutionizing the fitness & wellness industry and need a talented individual to help us achieve our goals. Our company, Mindbody, is the industry's most trusted all-in-one technology platform.

Key Responsibilities

As a Program Operations Manager at Mindbody, you'll oversee daily operations of multiple platforms and tools used by our customer support team and B2B clients. This includes translating business requirements into solution needs, working with vendors and internal stakeholders to maximize existing tools, and implementing/integrating new tools into our CX ecosystem.

You'll also lead initiatives to enable customers to self-serve, reduce friction for customers and support associates, and represent our team on cross-functional initiatives that impact CX Associates. Additionally, you'll become the resident expert on internal defects, quantify their impact, and work with cross-functional teams to prioritize fixes.

Requirements
  1. Proficient in Salesforce
  2. Comfortable with large data sets and familiarity with SQL, Tableau, and Excel
  3. Self-starter who figures out how to get things done
  4. Passionate about constant improvement and tackling operational challenges
  5. Excellent written and verbal communication skills in English
  6. Experience working with technical partners and translating business requirements into solutions

Mindbody offers a competitive salary of $80,000 - $110,000 per year, depending on experience. We highly value diversity and encourage people from all backgrounds to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.



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