Lean Solutions Transformation Expert

hace 2 días

Santiago, Metropolitana, Chile Maersk A tiempo completo

We are seeking a highly skilled and experienced Lean Solutions Transformation Expert to join our team at Maersk. The ideal candidate will have a proven track record of implementing Lean culture and continuous improvement solutions, with a strong background in Lean Six Sigma principles and tools.

Job Summary

The Lean Solutions Transformation Expert will be responsible for implementing and enhancing Lean culture across our CX teams, deploying solutions that deliver actionable insights to identify opportunities for efficiency improvements and an improved customer experience. This role requires strong leadership and coaching skills, as well as the ability to work independently and collaboratively as part of a global organization.

About the Role

This is an exciting opportunity to be part of a bold new direction for Maersk, expanding our capabilities to become a true end-to-end logistics provider. We are looking for a talented individual who can help us achieve our vision of being a true integrator of container logistics, connecting and simplifying our customers' supply chain.

Key Responsibilities:
  • SUPPORT CX MANAGERS WITH ON-BOARDING AND UP-SKILLING OF THE TEAM, INCLUDING TRAINING PLANS ON LEAN METHODOLOGY AND PROVIDE DAY-TO-DAY SUPPORT FOR BOTH INTERNAL TEAM MEMBERS AND USER COMMUNITY.
  • Maintain project/process documentation, Gantt charts, process maps, action logs, schedules/timelines, etc.
  • Provide guidance and support with the vetting of execution plans presented by the team after they gather and understand requirements.
  • Manage transformation efforts and support process improvement projects.
  • Responsible for development, lead, and facilitate Lean Six Sigma in projects to improve processes and reduce waste, also initiatives and awareness, communicate process improvement activities, status updates, and return on investment to all stakeholders.
  • Leverages internal and external resources and best practices through networking and collaboration.
  • Identifies optimal source for required data & obtains necessary access. Escalate to Manager when roadblocks encountered.
  • Lead continuous improvement initiatives and support substantial trainings to the team in improving results using LEAN concepts and advanced statistical analysis methodologies.
  • Ensures the team delivers high-quality outputs to each project and helps drive and enforce team standards and best practices.
  • Required to work in a project-based environment where timelines, budgets, risks, & stakeholder management are critical.
About You

To succeed in this role, you will need:

  • A team player who demonstrates ability to support others but also able to work independently.
  • Proven record in building strong relationships and stakeholder networks.
  • Experience providing technical support through coaching & training. Ability to share experience with others to obtain the best outcomes.
  • Excellent verbal, written, and presentation skills.
  • Solid organizational and follow-up skills, including attention to detail and ability to multi-task.
  • Results/deadline-oriented, analytical, and innovative.
  • Excellent project and time management skills.
  • At least 3 years relevant work-experience and implementing Lean and continuous improvement solutions.
  • Black Belt Certification.
  • Strong knowledge of Lean Six Sigma principles and tools, including DMAIC, 5S, and value stream mapping.
  • MS Office Suite, MS Visio, Miro.
  • Fluency in English and Spanish.
What We Offer

We offer a competitive salary of $120,000 per annum, plus benefits package including health insurance, retirement plan, and paid time off. As a valued member of our team, you will have access to ongoing training and professional development opportunities to support your growth and success. Our diverse and inclusive workplace welcomes applicants from all backgrounds and perspectives, and we are committed to creating a culture of belonging and respect.

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